Thank you for purchasing products from Shenzhen Enke Electrical Technology Co., Ltd. Due to the nature of adult products, we have established the following return and exchange policy to ensure your shopping experience and privacy are maximally protected.
1. Scope of application
This policy applies to all products purchased through this website.
2. Non-returnable and Non-exchangeable Items
Due to hygiene and privacy reasons, the following items are non-returnable and non-exchangeable:
- Products that have been opened or used.
- Return and exchange requests due to non-quality issues.
- Damage to the product caused by improper customer handling.
- Products marked as "non-returnable" during promotional events.
3. Return and Exchange Conditions
We accept the following return and exchange requests due to quality issues:
- The product has manufacturing defects or functional issues.
- Shipping errors, such as receiving products that do not match the order.
- The received product is severely damaged during shipping.
4. Return and Exchange Process
4.1 Application Steps
- Please contact our customer service team to submit a return or exchange request within 7 days of receiving the product.
- Provide the following necessary information: order number, description of the issue, and relevant photos.
4.2 Review and Processing
- We will complete the review within 3 business days of receiving your request and confirm the solution with you.
- If the return request is approved, you will need to send the product back to the address we specify (please do not use cash on delivery).
4.3 Return Requirements
- The product should be in its original packaging, with all accessories intact, and include the order number or proof of purchase.
- If the return is due to a quality issue, the shipping cost for the return will be covered by us; for non-quality issues, the customer will bear the shipping cost.
5. Refund policy
5.1 Refund Method
- If the return request is approved, the refund will be processed within 7 business days and credited back to your original payment account.
5.2 Refund amount
- The refund amount will only include the actual payment amount for the product, excluding any shipping fees incurred (in case of returns not related to quality issues).
6. Special Notes
- To ensure the privacy and security of the returned items, please pack them properly before sending them back.
- Due to the special nature of adult products, this policy may be adjusted based on legal requirements and actual circumstances.
- We reserve the right to amend this policy based on business needs, legal regulations, or market changes. The updated policy will be immediately published on this website, with the effective date clearly stated. Please check this page regularly to stay informed of the latest policy updates.
- (Updated on 7 December 2024)
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